At 27th St. Automotive, we stand behind our work with a commitment to completely satisfy you, our customer. If for any reason your car is not running the way it should be, let us know. We will schedule a time to take a second look at your vehicle. If after a reasonable number of attempts a specific issue has not been fixed, and if we are unable to repair the problem, we will apply the amount you already paid to any future repairs on your vehicle.
This 100% satisfaction guarantee program is extended to you for the first 15 days after the original repair. It is not transferable to anyone who may purchase your vehicle, and it is not transferable to any other vehicles you own.
The 100% satisfaction guarantee program is honored only at 27th St. Automotive (not in other facilities or other auto repair shops). Modified vehicles, vehicles damaged by abnormal use, misuse of parts and/or the vehicle, accidents, alterations, or “tampering with” (other than procedures completed by 27th St. Automotive) are excluded from this program.
27th St Automotive Cancellation of Authorized Repair:
Cancellation by Customer:
If a customer wishes to cancel an authorized repair before work has commenced, they must notify us as soon as possible.
No cancellation fee will be charged if the cancellation is made before work has commenced on the authorized repair.
Cancellation After Work Commencement:
If a customer wishes to cancel an authorized repair after work has commenced, they may be responsible for the cost of labor and any parts already installed.
Refund Policy:
Parts:
If parts have been purchased for an authorized repair and the repair is canceled before work has commenced, the customer is entitled to a full refund for the cost of the parts.
Labor:
If work has commenced on an authorized repair and the customer cancels, they may be eligible for a partial refund for the cost of labor, depending on the extent of the work completed.
Refund Processing Time:
Refunds for canceled repairs will be processed within 5 business days from the date of cancellation.
Terms & Conditions:
Authorization:
By authorizing a repair, the customer agrees to these cancellation and refund terms and conditions.
Payment:
Payment for completed repairs is due upon pickup of the vehicle, unless other arrangements have been made in advance. After making a payment, if you are not satisfied and wish to request a refund, you must follow our 100% satisfaction guarantee process, which is outlined at the top of this webpage.
Liability:
While we take every precaution to ensure the quality of our repairs, we cannot be held liable for any issues that arise after the completion of the repair.
Governing Law:
These terms and conditions are governed by the laws of Idaho.
By authorizing a repair, you agree to abide by these terms and conditions. If you have any questions or concerns, please don't hesitate to contact us.