My F150's HVAC fan was not working. I bought the diagnostics insurance, and they got the fan working the way it was supposed to. The problem appeared to be a relay or something small like that. About a week later, the fan wouldn't turn off, so I brought it back in. They honored the diagnostics insurance, and dug deeper to see what the root cause was. They ended up finding the issue, and fixed it. I really appreciated their communication. They used text messages to give me a link to see the status on my truck. The updates had pictures, and I felt up to date on what was happening. My experience here was awesome, and I highly recommend 27th St Automotive. Thanks guys!